Customer Service

Please read the information given below before purchasing from www.framesandart.co.uk website. If you have concerns about purchasing over the Internet please click on Credit Card Security information below.

 

 

Shipping & Delivery

Delivery is available worldwide at our discretion .We will ship your goods by the most appropriate method either via Royal mail special delivery or via UPS. We will only provide shipping costs if requested to do so at the time the order is placed. Most goods are available from stock, and will be delivered within 7 days. If we anticipate a delay beyond this, we will inform you and give you the opportunity to cancel the order. 

Privacy & Security

The website at www.framesandart.co.uk is operated by Frames & Art, a company limited by guarantee which is registered in England with registered address at 230 high Street, Bromley, BR1 1PQ, England ("we" or "us").

Data that we collect We may collect the following information when you send an e-mail to us or contact us through the Website: your name, e-mail address, postal address, telephone number, how you heard about us and the particular details of your enquiry. We use this information to respond to your enquiry / apply for a position, to send you information about us or the Website and if we have any queries.

Other uses of your personal information We may use any of the information which you provide to us in order to send you information about products or services which we think would be of interest to you. If you would prefer not to receive particular information, please inform us of this by sending an email to info@yourdomain.com. We shall not disclose your personal information to third parties without obtaining your prior consent (unless we are required to do so by law).

Changes Any material changes to the way in which we use your data will be described in future versions of this privacy policy. Each time you enter the Website, you agree that the privacy policy current at that time shall apply to all information which we hold about you. Consent By using the Website, you consent to our use of your information as set out in this Privacy Policy and agree to be bound by the terms of this Policy. 

Returns & Replacements

In order for us to process a return you must obtain a Return authority number. This will enable us to book in your product and enable us to deal with the matter promptly. We do not accept any items without a return authority number as we cannot guarantee a turn around time on these items. It is your responsibility to obtain this from us.

No Fault Returns:
The goods must be unused and 'as new' in their original box and packaging including all manuals and accessories. You must notify us within 2 days from date of delivery and it will be your responsibility to return the goods to us at your own cost and risk via an insured traceable method. Goods received back 'as new' but incomplete with missing components and accessories will have the cost of the accessories charged to you. Goods received back in any condition other than 'as new' will be returned back to you with you paying all return charges.
No fault Returns where you have ordered an item and wish to exchange item for the same type number with be done at full goods valve. We cannot offer any refund of carriage costs. All other no fault returns are subject to a restocking fee of 25 % of the goods valve plus V.A.T if applicable.

Faulty Returns - Dead on Arrival:
A product is deemed to be 'dead on arrival' if it shows symptoms of hardware failure preventing basic operation upon its first use out of the box. In such instances please contact us within 7 days from the delivery date. You will need to return the faulty item back to us for evaluation. Upon receipt of the goods and confirmation of the fault by our technicians you will be offered the following options:

1. A replacement - this item will be shipped to you at our expense.
2. A full refund - provided the item has been verified faulty and is complete with all accessories in its original box and packaging.

If the product is not found to be faulty by our technicians then you will be offered the following options:

1. Return of the goods - the cost of delivery will be charged to you.
2. Refund - the invoice cost less any applicable delivery charges and restocking fee provided the product is 'as new' and complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you. The refund is at our discretion and we reserve the right to refuse a refund.  

Payment, Pricing & Promotions

Payment in full is required prior to delivery of the Goods.

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the amended price and give you the opportunity to cancel the order. All prices on our website are EXCLUSIVE of VAT and delivery charges. You are responsible for all duties and taxes imposed by your country and any other charges imposed on route via the carrier or any government body. For companies who are V.A.T registered in E.C member states and are in the same business, I.E amplifier building/repair, the sale of musical instruments or use any of our products on a commercial basis we can Zero rate the export for V.A.T. In order for us to do this you must provide us IN ADVANCE or at the time of order a copy of your current V.A.T registration certificate. This must be in hard format either faxed or posted. If we do not have this at the time the order is processed then we will charge V.A.T at the current rate. Will will not change an order once processed and charged. It is the responsibility of the buyer to provide any documents or supporting evidence prior to the processing of an order.